Return and Refund Policy

Order Cancellation

Cancellation of orders is permitted for Non-Rush orders within 24 hours of placing your order. If you need to cancel or change an order, please Contact SPS as soon as possible with your name and order number. 

Orders requesting Rush Service cannot be cancelled. 

Regular Returns & Exchanges

Returns of merchandise accepted with a receipt, within 14 days of order. Items must be unused/unworn in the original packaging with tags attached and be odor free. Refunds will be issued as Store Credit for eligible returns. Seasonal products will be returned at the current price. Clearance and Last Chance items are final sale and not eligible for returns. Customer is responsible for return shipping except in cases of store error (incorrect item or defective/damaged product). Credit is issued once return is received and inspected. Please allow 3-4 weeks for a refund to credit to your account. To initiate a Regular Return Click Here

Custom or Personalized Products

At Soaring Phoenix Studios, we take great care in creating uniquely personal, one-of-a-kind items for our customers. Each personalized or custom order is provided a proof by email to ensure your satisfaction. We will not begin your order until you have reviewed and approved the project proof. Please verify spelling, grammar and any unique features of your project carefully as production typically begins as soon as initial approval is received. 

•  Return of Custom or Personalized products is not accepted except in cases of defective or damaged merchandise. Because our products are individually created, some variation should be expected. Woodgrains, metal colors and other naturally occurring differences are not considered defects. Returns of Custom or Personalized products are considered on a case-by-case basis and only in cases of defects that impede the product from its intended use.
•  Please review your Proof carefully. Once SPS receives your approval, we are not liable for any errors including incorrect spelling, punctuation or grammar made during personalization. This includes, but is not limited to color, image resolution or placement. Any requested changes should be made before you approve your final proof. 
• Our Guarantee - If we determine that SPS has made an error between the approved proof and the final product, we will correctly replace the item at no additional cost to you